Comments Off on Working Separately Together: Persevering Trade Partners
At ASST (ə-ˈsist), we want what every Owner, Architect and General Contractor wants: Successful projects that are completed on time, in budget and done safely.
During these tough times, we have to fall back on our core values and one of the core values at ASST is perseverance. We continue to work safely until we succeed. Our employees have been provided the proper PPE and our fabrication facilities have ample space to allow for social distancing. We are also adding another shift to further distance employees from each other.
We are here to assist you with immediate, near future and distant future projects. ASST has been safely providing exceptional Division 6/12 millwork, casework, solid surfaces and quartz for 22 years.
Call or email us to discuss how we can ASST you during these tough times.
we all know what it means, but do we know how to practice it? If
you have ever succeeded in sports or been part of a group of people making
music, you understand the importance of teamwork. The same principles apply to
commercial construction. Teamwork is essential to both your organization and
your trade partners.
We have all heard the
well-worn phrases “The customer is always right” and “The customer is
centric to our business”. A balance
between caring for the customer and being profitable can be difficult for any organization.
A lack of alignment between the employee’s desire to listen to customers and
resolve issues is a very real problem for many organizations striving to create
a customer-oriented culture. How do we create a great team of people
working to assist our customers and be profitable?
At ASST, we strive to keep the customer focus on the alignment of our mission, with our name and slogan. ASST (pronounced ə-ˈsist) keeps that focus in front of all employees. Going Beyond is our work ethic. Beyond Surface Level Solutions is assisting with challenges others avoid. ASST also routinely solicits feedback from our customers providing a unique window into what our customers think and feel. At ASST, we are setting the tone for a positive culture of teamwork and great customer service.
ASST is uniquely positioned to fulfill all aspects of your project. Whatever you need, ASST can build it to the exact specifications, in a safe manner and to the finest quality standards you expect. We look forward to Going Beyond for your exciting project! Contact us today at 717-630-1251 or visit our website at www.asst.com.
Comments Off on Solid Surface Employees – Employees Are Who We Are
Most companies will tell you that loyal employees are their most important asset. What does that mean? How does a company keep the employees engaged in their job, feel valued and keep the company going in a positive direction? When employees are engaged and feel valued it shows in the quality of their work.
Many employers today view their employees as overhead. Some organizations see employees as a line item on the accounting spreadsheet, somewhere between cleaning supplies and fuel expense. Employees that don’t feel valued or engaged will always perform at a lower level. The cost of letting employees know they are valued and keeping them engaged compared to unhappy employees is minimal. Disengaged employees are less innovative, discontented, less productive and more likely to leave. High rates of employee turnover can be costly especially when it comes to training. According to Entrepreneur.com unhappy workers cost the U.S. up to $550 Billion annually.
At ASST we value our employees. We show our workers this by promoting and nourishing professional development, providing lunch for our monthly safety meeting, sharing stories/pictures of high profile jobs and sometimes just a “hey nice job”. Our management staff is not afraid to make some dust, often will help out in our fabrication facility an even help do installation. At ASST our employees are our most valuable asset. They know it and it shows in the quality of our solid surface fabrication.
If you want your next solid surface project to stand out from the rest, let our employees fabricate it for you. Whatever you need, ASST can build it to your exact specifications, in a safe manner, and to the quality standards you expect. Contact us now online or call us at 717-630-1251.
Comments Off on What Makes a Great Team? Creating a Culture of Going Beyond for Customers.
Athletic Teams work together in different roles to win a game. Good teamwork comes from members combining their specialized talents to achieve an end goal or resolution. The construction industry is a tough business. Building Professionals who are dedicated to embracing change and make the effort to work in concert with customers will reap the benefits of business success.
The Customer is always right. The Customer is centric to our business. We have all heard these well worn phrases. How do we implement the creation of a great team of people working to their potential? A lack of alignment between employee’s desire to listen to customers and resolve issues is a very real problem for many organizations striving to create a customer oriented culture.
At ASST, we strive to keep the customer focus with the alignment of our mission with our name and slogan. ASST (pronounced ASisST) keeps that focus in front of all employees. Going Beyond™ is our work ethic. Beyond Surface Level Solutions™ is ASsiSTing with challenges others avoid.
Every week, the team has a meeting where a team member describes how he/she was Going Beyond for a customer on a specific project or internally with their team. The intended outcome for these meetings is to build an awareness of other team member’s contributions by “raising the bar” for professional behavior and peak personal performance. ASST also routinely solicits feedback from our customers which can provide a unique window into what our customers think and feel.
Although the above steps can be difficult for any organization to implement, setting the tone for a positive culture of teamwork and great customer service will pay off in the future.
ASST is uniquely positioned to fulfill all aspects of your project. Whatever you need, ASST can build it to the exact specifications you require in a safe manner and to the finest quality standards you expect. We look forward to Going Beyond™ to address your exciting project challenges. Contact us now online or call us at 717-630-1251.