What Makes a Great Team? Creating a Culture of Going Beyond for Customers.
Athletic Teams work together in different roles to win a game. Good teamwork comes from members combining their specialized talents to achieve an end goal or resolution. The construction industry is a tough business. Building Professionals who are dedicated to embracing change and make the effort to work in concert with customers will reap the benefits of business success.
The Customer is always right. The Customer is centric to our business. We have all heard these well worn phrases. How do we implement the creation of a great team of people working to their potential? A lack of alignment between employee’s desire to listen to customers and resolve issues is a very real problem for many organizations striving to create a customer oriented culture.
At ASST, we strive to keep the customer focus with the alignment of our mission with our name and slogan.
ASST (pronounced ASisST) keeps that focus in front of all employees.
Going Beyond™ is our work ethic.
Beyond Surface Level Solutions™ is ASsiSTing with challenges others avoid.
Every week, the team has a meeting where a team member describes how he/she was Going Beyond for a customer on a specific project or internally with their team. The intended outcome for these meetings is to build an awareness of other team member’s contributions by “raising the bar” for professional behavior and peak personal performance. ASST also routinely solicits feedback from our customers which can provide a unique window into what our customers think and feel.
Although the above steps can be difficult for any organization to implement, setting the tone for a positive culture of teamwork and great customer service will pay off in the future.
ASST is uniquely positioned to fulfill all aspects of your project. Whatever you need, ASST can build it to the exact specifications you require in a safe manner and to the finest quality standards you expect. We look forward to Going Beyond™ to address your exciting project challenges. Contact us now online or call us at 717-630-1251.